Tour Dynamics & Guest Expectations

Setting the Stage and Managing Expectations
Cultural Understanding: High and Low Context
Engaging Guests On Tour

A cultural understanding intro

Learn more in the course!

You will learn in this class:

Setting the Stage and Managing Expectations
Cultural Understanding: High and Low Context
Engaging Guests On Tour
And more..

This eCourse is aimed at all tour leaders and tour operators wanting to culturally understand their guests and manage their expectations.

Guests will argue on tour, or interrupt your tour commentary if you let them. To dispel tension and to maintain a calm tour ambience, you have to demonstrate leadership. This requires an understanding of culture.

Don’t risk losing control of your tour!

This EastguidesWest course will cover all this and more, so you can lead a stress-free tour with confidence. Become visible on our jobs recruitment platform by taking this tourism course training.

Customised onsite solutions are available. Contact EastguidesWest to arrange tailored onsite training for your team.

Trainer:

Sjannie Hulsman-
Louwers

Owner and founder EgW

Steps

Step 1
Click through to our shop and create your training account.
Step 2
Work through the course content and open-ended exercise questions
Step 3
Pass the multiple choice quiz and access your certificate
Step 4
Upload your most recent CV and any tours that you’ve designed. We look to promote you and your tours

Estimated Duration

120

minutes

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Please bring along:

Pen, paper and an eagerness to learn. You’ll also need a good Wifi signal.

To access the course content through a browser or a smartphone, you will need:

The latest versions of Google Chrome, Firefox, Microsoft Edge or IE 11 on Windows,
the latest versions of Google Chrome, Firefox or Safari on Mac
Safari or Google Chrome in Apple iOS 10 or later,
Google Chrome in Android OS 4.4 or later.