Tour Dynamics & Guest Expectations

• Setting the Stage and Managing Expectations
• Cultural Understanding: High and Low Context
• Engaging Guests On Tour
• And more..

This eCourse is aimed at all tour leaders and tour operators wanting to culturally understand their guests and manage their expectations.

This course is 1 in a series of 12 courses. When you complete all 12, you will receive internationally recognised ILM accreditation.

Pen, paper and an eagerness to learn. You’ll also need a good Wifi signal.

To access the course content through a browser or a smartphone, you will need:

• The latest versions of Google Chrome, Firefox, Microsoft Edge or IE 11 on Windows,
• the latest versions of Google Chrome, Firefox or Safari on Mac
  
• Safari or Google Chrome in Apple iOS 10 or later,
• Google Chrome in Android OS 4.4 or later.