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“No fluff at all!”
Impressive presentation skills, very relatable and easy to understand in places like Kazakhstan where attendees need simpler English to fully comprehend the material. A bit of usefulness every hour; no fluff at all! I admired how a nice and effective approach to co-hosting a training can yield a great experience for the participants. I will incorporate the tips into my practice immediately.
I and a group of local guides of Kyrgyzstan participated in 3 day training organized by East Guides West in Bishkek in November 2017. Barnaby Davies and Sjannie Hulsman-Louwers gave us very detailed information about service excellence steps, basics of intercultural communication, devised solutions to clients issues etc. This kind of information is not normally taught at local courses which makes it so interesting and necessary.
I would like also to note HOW was the training held: 2 trainers with different manner of presenting and different experience but promoting the same ideas and loving so much their job – real professionals! This was a wonderful experience that i would like to extend for sure and would recommend to all my colleagues!
You are great experienced trainers. Detailed itinerary, and being honest towards guests influenced me most. It is a key aspect to do business. It worth it for me to come to your training. It is nice to meet professional guides, who have shared their experience with us. I hope it not a last training in which I am participating.