Tour Guide Course
3-day on site
For tour guides | By tour guides
Make more money from tours
Are you looking to make more money from tour guiding? Or do you want to get better tour guide jobs? Work more days? If your answer is yes to those questions, you need to know:
- What is your own tour guide style?
- How do you communicate with guests?
- What are the guest expectations?
If you work for an outbound tour operator, you need to know what the focus is in the tour you run for them. And a lot more …
3-day tour guide training
We have developed unique, on-site tour guide training using our Circle of Service Excellence©. It is for tour directors and tour guides.
Click here for our curriculum. See how our tour guide training works, plus what you will get and what you will learn. We’re looking forward to training with you.
Our training is accredited. Our training is interactive. Our training is 21st Century. Class size is 15-25 tour guides.
We include Q+A and a field day.
EastguidesWest’s Diploma in service excellence.
100% Attendance and participation, plus a passed written assessment, will demonstrate that you have understood all 12 steps of our Circle of Service Excellence©
Plus: Internationally recognised ILM accreditation
EastguidesWest is a recognised provider for ILM (Institute of Leadership and Management) and our Executive Service Excellence Programme© is approved and accredited globally.
This interactive, skills-based practical tour guide training is for ALL tour guides and ALL levels of experience. Tour guides from anywhere! We will be learning together in English.
You will learn how to effectively interact with your guests
- Why ways of communication are so different
- What today’s tourism market needs are
- How to manage tour dynamics and guest expectations
- How to solve on-tour problems; and much more
Benefits after passing our tour guide course
- EastguidesWest’s connections with both inbound and outbound operators will be yours through our Web Application “World of Mouth”. This online tour guide job market gives you more visibility and makes you employable worldwide.
- We are constantly in touch with tour operators needing trained, professional tour guides. Welcome to the EastguidesWest tourism professionals team!
Training in Guest Expectations
Our tour guide training courses address the tour guiding requirements or international travellers. We’ll show you what appeals to Western visitors, which tours they will buy, and which tours they won’t. Travellers who traveled with you will write tour guide reviews about your tour guide services. The way you make them feel results in excellent, or devastating, reviews!
EastguidesWest has many years’ combined experience in tour guide training, professional travel, hospitality, and tour operator consultancy. We have developed unique, specialist training for you.
EastguidesWest’s trainers
Our tour guide trainers are working as tour directors themselves. They have international certification from the International Tour Management Institute in California, one of the best tour guide training programs in the world.
Two experienced tour guide trainers will give you first-hand tour director insights based on real tour guide job situations. The trainers combine professional tour guiding and private travelling experiences into a comprehensive tour guide course. We focus on expectations of Western tourists and tour operators.
Tour guide training topics include
- Tour Development
- Cultural Understanding – Linking to Guest Culture
- Understanding High and Low Context in Communication
- Business Mindset
- “From Page to the Stage”
- Capacity Building
- Departure Training
- Sensitivity Training
- Sustainable Tourism
- Field Training – Turning Theory into Practice
- Quality Assurance to ensure excellent feedback, referrals and repeat business
- Personal Development
- Public Speaking (“Packaging A Tour”)
- Tourism roles and today’s markets
- Rights of guides and guests
- Social Media Dos and Don’ts
- Western insights on bridging cultural gaps
- Mapping the entire customer journey
Receive our presentation
Receive our presentation on Training, Consulting, and Connecting. For Tour Guides and Tour Operators.
On site tour guide training course
Testimonials 3-Day Tour Guide Course
“No fluff at all!”
Impressive presentation skills, very relatable and easy to understand in places like Kazakhstan where attendees need simpler English to fully comprehend the material. A bit of usefulness every hour; no fluff at all! I admired how a nice and effective approach to co-hosting a training can yield a great experience for the participants. I will incorporate the tips into my practice immediately.
“Wonderful Experience”
I and a group of local guides of Kyrgyzstan participated in 3 day training organized by East Guides West in Bishkek in November 2017. Barnaby Davies and Sjannie Hulsman-Louwers gave us very detailed information about service excellence steps, basics of intercultural communication, devised solutions to clients issues etc. This kind of information is not normally taught at local courses which makes it so interesting and necessary.
I would like also to note HOW was the training held: 2 trainers with different manner of presenting and different experience but promoting the same ideas and loving so much their job – real professionals! This was a wonderful experience that i would like to extend for sure and would recommend to all my colleagues!
“Experienced Trainers”
You are great experienced trainers. Detailed itinerary, and being honest towards guests influenced me most. It is a key aspect to do business. It worth it for me to come to your training. It is nice to meet professional guides, who have shared their experience with us. I hope it not a last training in which I am participating.
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