Combined Tour Guide Trainings

Outbound Tour Operators work with selected Inbound Tour Operators / Destination Management Companies (DMC). The convenience and speed of working with their local pool of tried and trusted suppliers and tour guides is important.

The tour guide is the linking pin. She or he makes or breaks your tour. The delivery of your tour must be 100% satisfying to get excellent ratings and grow Ambassadors for your brand. We can prove that combining tour guide trainings has the following benefits:

Local tour guides get a better understanding of the WHY in your tour itinerary
Tour directors and local guides regard themselves as a team
Job requirements become very clear
Increased service excellence and commitment
Review based coaching will increase your ratings

Tour guide training is often a need and a desire of local tour professionals. But sometimes there is a budget issue at the inbound tour operator side. Together with both inbound and outbound tour operators, we perform tour guide trainings and establish a team, that understands all promises made to the traveller.

We underscore the importance of ethics and ethos of the tour directors and tour guides. A beautiful example of such cooperation and co-financing is our work with Eurasia Trains and Tours and Juulchin World Travel.

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Testimonials from Tour Operators

“Improved Reviews”

Before the EastguidesWest training, Eurasia’s tour directors were good. However, they were not fully understanding what customer service means and they did not always prepare correctly for the season. There were some team issues when working on the Grand Trans Siberian Express together, and we also had some challenges when working with local guides in Mongolia.

After the training, we now have an excellent team of tour escorts working closely together and understanding the big picture of their role in the journey. Feedback from our guests has improved. Trip highlights such as Lake Baikal are now true guest highlights because our escorts are much more prepared in routing, logistics and commentary. They have deeper insights into our destinations, and the Customer Avatar exercises have really helped our directors understand our guests. With improved reviews and improved professionalism on our tours, life in the office is now much easier!

Helmut MochelMay 2019

“Reviews from guests excellent”

Before the EastguidesWest training, our local guides at Juulchin World Tours had some challenges when working with Russian tour directors from the Grand Trans Siberian Express train. There were some communication misunderstandings; our guides felt undervalued. They also didn’t have a clear idea of how important Mongolia is as part of the entire 6000KM train journey OR a full understanding of the outbound operator and its requirements.

After the training, our guides are still talking about how effective it was. The feedback from our outbound partner operator has improved hugely, and the reviews from guests are now excellent. Cooperation between tour guides and tour directors is much smoother, resulting in a better guest experience AND more commitment from our guides to their work. We’ve also implemented improved motor coach safety guidelines, and the guides are delivering exactly the information and tour program that our outbound operator has asked for.

Nara DelgersurenMongolia, May 2019

Combined Tour Guide Trainings

Testimonials from Tour Operators

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