- How to take action before an issue becomes a problem
- How to think on your feet to solve problems
- How listening is often the solution
- And more..
This eCourse is aimed at all tour guides.
If you have travel and people, there will be problems! From lost bags to bus breakdowns, this course will show you how to solve these issues.
This course is 1 in a series of 12 courses. When you complete all 12, you will receive internationally recognised ILM accreditation.