On Tour Problem Solving
- Mistakes Ruining Your Tour
- Turning Negative into Positive
- Listening & Solving Problems
Step 1
Click through to our shop and create your training account.
Your Course
Prevent & Fix tour problems today!
You will learn in this class:
- How to take action before an issue becomes a problem
- How to think on your feet to solve problems
- How listening is often the solution
- And more..
This eCourse is aimed at all tour guides.
If you have travel and people, there will be problems! From lost bags to bus breakdowns, this course will show you how to solve these issues.
Have you ever had guests complain on tour? Or had that sinking feeling when your tour starts to go wrong? Have you ever felt that guests are acting unreasonably over an issue that is out of your control on tour?
EastguidesWest has too! We’ve experienced many many problems…and developed fool-proof techniques to prevent problems before they’ve even happened. It’s much better to learn from our mistakes than from your own!
This EastguidesWest course will cover all this and more, so you can deal with and help your tour guests with confidence. Become visible on our jobs recruitment platform by taking this tourism course training.
Customised onsite solutions are available. Contact EastguidesWest to arrange tailored onsite training for your team.
Trainer:
Barnaby Davies
Owner and founder EgW
Steps
Estimated Duration
120
minutes
Please bring along:
Pen, paper and an eagerness to learn. You’ll also need a good Wifi signal.
To access the course content through a browser or a smartphone, you will need:
- The latest versions of Google Chrome, Firefox, Microsoft Edge or IE 11 on Windows,
- the latest versions of Google Chrome, Firefox or Safari on Mac
- Safari or Google Chrome in Apple iOS 10 or later,
- Google Chrome in Android OS 4.4 or later.
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