Safety and Service, guiding in the new normal

We invite you to join us for our free conference on Safety and Service. Guiding in the “New Normal”.
Together with the Saint Petersburg Professional Tour Guide Association and Samarkand Tourism Forum, we will talk about what guests need to resume travelling again and, what we need to do to prepare for their changing demands.

Guests do want to travel, but are confused and unsure. Now more than ever guides need to meet the safety rules and regulations in your destination. On top, guests expect excellent service!
Are you prepared to receive the most important link in our value chain again?

Join us: Tuesday, September 22 at 15:00 Moscow Time = 14:00 Central European Summer Time = 12:00 GMT

“A fabulous and professional Tour Guide impacts the whole guest experience. They are the frontline workers and make your destination shine! Train them well and commit to them.”

Sjannie – EastGuidesWest

Speakers and topics

During our conference various speakers from Eastern and Western companies will talk about tour guiding in the “New Normal”. The topics are international service expectations and safety standards for Tour Guides, health and safety protocols and meeting foreign Tour Operator expectations.

Keynote speakers:
Svetlana Ivanova – St Petersburg Professional Guide Association
Sjannie Hulsman – EastGuidesWest
Helmet Mochel – Eurasia Trains and Tours
Olga Arkhipova – Hermitage Museum
Douglas Grimes – MIR Coöperations
Sônia Santos – Abreu